Problem & answerF-15
Counter Hopper Running Empty or Overflowing
Also covers: Main hopper level sensor (product add sensor)
Likely causes
- Main hopper level sensor dirty (product dust or sugar coating on the lens)
- Sensor sensitivity or position wrong for the product
- Sensor bracket moved
- Loading hopper empty
- Elevator not responding to the sensor
How to fix it
- 1Stop the elevator.
- 2If overflowing: remove excess product from the counter hopper into a clean, labelled container (never from the floor).
- 3Clean the main hopper level sensor lens.
- 4Check the sensor bracket and aim at the correct product level.
- 5Adjust sensitivity so it detects the product (gummies, capsules or tablets) reliably.
- 6Test: the elevator must start when the level drops below the sensor and stop when product reaches it.
- 7Check the loading hopper has product.
- 8If the sensor works but the elevator does not respond, contact Maintenance.
Technical note
The level sensor in the counter’s main hopper is used only to control product addition: it starts the elevator when the hopper is low and stops it when it is full. Too little product starves the counter (low output); too much overflows the hopper and can jam the vibrators.It is fixed when
Counter hopper stays at a steady level; elevator starts and stops automatically.
Stop it coming back
- Clean the level sensor at start-up and at every product change.
Did this solve the problem?