Problem & answerN-09

Product Sticking in the Collecting Chute or Funnel

Also covers: Short count followed by over-count

Likely causes

Gummies sticking to the chute or funnel walls (sugar, oil, heat or humidity)
Chute or funnel misaligned after cleaning
Chute fixing knobs loose, so the chute has moved
Funnel outlet not centred over the bottle neck

How to fix it

1Stop the counter and segregate bottles since the last good count check.
2Clear product from the chutes and funnel; clean and dry the surfaces.
3Refit each chute correctly and tighten its black fixing knobs.
4Centre the funnel outlet over the bottle neck.
5Check room temperature and RH for gummies.
6Hand-count 10 bottles before restarting.

Technical note

Product held up in a chute drops into the next bottle, so one bottle is short and the next is over. If counts alternate short and over, check the chutes first.

It is fixed when

Every counted portion drops cleanly into its bottle; hand counts correct.

Stop it coming back

Clean chutes and funnel at every break when running gummies.

Did this solve the problem?