Problem & answerW-05
Wrong Material or Batch Dispensed
Also covers: Label mismatch
Likely causes
- Similar-looking materials or names
- More than one material open at a time
- Labels not checked against the BMR
- Second-person check not done
How to fix it
- 1Stop dispensing immediately.
- 2Quarantine the dispensed material and anything it may have been mixed with.
- 3Notify the supervisor and QA.
- 4Identify the correct material against the BMR and re-dispense.
- 5Raise a deviation and record the investigation.
It is fixed when
Every dispensed material matches the BMR, verified by a second person.
Stop it coming back
- Dispense one material at a time.
- Independent second-person verification of identity, batch and weight.
Did this solve the problem?