Problem & answerP-03
No Print
Also covers: Ribbon printer
Likely causes
- Ribbon run out or broken
- Ribbon loaded the wrong way (ink side away from the product)
- Print temperature or energy too low
- Print not triggered (product sensor)
- Print head not lowering (air pressure or solenoid)
How to fix it
- 1Stop the line; segregate unprinted bottles.
- 2Check the ribbon is present, unbroken and advancing.
- 3Confirm the ink (coated) side faces the label or bottle. Test: scratch each side lightly; the side that marks is the ink side.
- 4Check print temperature or energy against the setting for this ribbon.
- 5Check the product sensor triggers the print.
- 6Check air pressure and that the head moves down to print.
- 7Run test prints.
It is fixed when
Every bottle carries a complete code.
Stop it coming back
- Check spare ribbon stock before each batch.
- Fit a ribbon-out / ribbon-break alarm if available.
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