Problem & answerP-18
Print Count Does Not Match Product Count
Also covers: Missed prints
Likely causes
- Product detection sensor missing bottles (dirty, misaligned)
- Bottles too close together
- Printer paused or faulted during the run
How to fix it
- 1Compare Batch Product Count with Batch Print Count on the home screen; they should be equal.
- 2If prints are fewer than products, stop and segregate bottles since the last good check; inspect for missing codes.
- 3Clean and realign the product sensor.
- 4Check bottle spacing on the conveyor.
- 5Inform QA.
Technical note
On the home screen, Batch Product Count is the number of bottles detected and Batch Print Count is the number of codes printed. A difference means some bottles may have no code.It is fixed when
Product and print counts match; every bottle coded.
Stop it coming back
- Check and record both counts at every in-process check.
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